Refund policy
Refund Policy
Return Period
We offer a 4-day return policy. You have 4 days after receiving your order to request a return.
Return Eligibility
To be eligible for a return, your item must:
- Be unused, unworn, and in the same condition as received.
- Be in its original packaging with all tags attached.
- Include proof of purchase.
Return Shipping
Customers are responsible for all return shipping costs.
If you request a return because you changed your mind, ordered the wrong item, or no longer want the product, you must pay all return shipping costs.
Original shipping charges are non-refundable.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery and provide photos of the item and packaging.
If your claim is approved, we will provide a replacement or a full refund at no additional cost.
Non-Returnable Items
The following items cannot be returned:
- Sale or clearance items
- Gift cards
- Personalized or custom-made products
- Beauty and personal care products
- Perishable goods
Refunds
Once we receive and inspect the returned item, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days.
Contact Us
Email: mirlaineunivers@gmail.com
Please do not send any item back without first contacting us and receiving return instructions.